Topics for Bachelor- or Master-Theses to choose from:

• Analysis and Improvement of the service quality in private enterprises by means of internal Customer Orientation (empirical work)
• Internal Customer Orientation in Hospitals (empirical work)
• Value Stream Analysis for selected organisational entities (empirical work)
• Comparative evaluation of methods for assessing corporate process quality (theoretical work)
• Comparative evaluation of methods for measuring Internal Customer Orientation (theoretical work)
• Leadership between cooperation and competition (theoretical work)
• ... and own suggestions in this context